Frequently Asked Questions
Everything you need to know about bringing light into your home.
What is the average shipping time for large lighting fixtures?
Most standard fixtures ship within 3-5 business days. Larger chandeliers or oversized floor lamps may require specialized freight handling and typically arrive within 7-10 business days.
Do your products come with a warranty?
Yes, all Luminaire products are backed by a 2-year limited warranty covering manufacturing defects and electrical components to ensure your home stays bright.
What is your return policy if a lamp doesn't fit my decor?
We offer a 30-day window for returns on all items in their original packaging. Please ensure the fixture has not been installed or wired to remain eligible for a full refund.
Are light bulbs included with the fixtures?
To allow for personal preference in color temperature, most of our fixtures do not include bulbs unless specified in the product description. We recommend using energy-efficient LEDs.
Do you offer professional installation services?
While we do not provide direct installation, we include detailed mounting hardware and instructions with every order. We strongly recommend hiring a licensed electrician for all hardwired ceiling and wall lights.
Are your outdoor lights weather-resistant?
All products in our 'Outdoor' collection are IP65 rated or higher, meaning they are specifically designed to withstand rain, snow, and dust.